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Terms of Use

Terms of Service

Effective Date: August 8, 2025

Overview
Welcome to Boulder Dog Food Company ("we," "us," or "our"). We operate this website and online store (powered by Shopify) to offer products, content, and services (collectively, "Services"). By accessing or using the Services, you agree to these Terms of Service ("Terms") and our Privacy Policy [LINK]. If you do not agree, do not use the Services. These Terms form a binding agreement between you and Boulder Dog Food Company, LLC, headquartered in Boulder, Colorado.

Access and Account
You represent you are at least the age of majority in your jurisdiction or have consent for minors. Provide accurate, current information for accounts or purchases. You are responsible for securing your account and all activity under it. No transfer or assignment of accounts.

Products and Descriptions
We aim for accurate product representations, but colors and appearance may vary by device. No warranty that products meet expectations. We may change descriptions, discontinue items, or limit quantities at our discretion.

Orders and Purchases
Placing an order is an offer; we may accept or decline. Orders are confirmed upon payment processing. Review orders carefully—no cancellations guaranteed post-acceptance. Purchases are for personal use only, not resale or export. Subject to our Refund Policy [LINK]. We may cancel or modify orders for errors or unavailability, notifying you via provided contact info.

Prices, Billing, and Payments
Prices may change without notice and exclude taxes, shipping, and duties. Promotions are separate and may conflict—promotion terms govern. Provide accurate payment info; you warrant authorization and payment honor. We use third-party processors; review their terms.

Shipping and Delivery
Delivery times are estimates only. We are not liable for delays by carriers, customs, or external events. Title and risk pass upon carrier handover.

Intellectual Property
All content (text, images, trademarks, etc.) is owned by us, affiliates, or licensors, protected by U.S. and international laws. Limited to personal, non-commercial use. No reproduction, modification, or distribution without written consent. Our marks (e.g., Boulder Dog Food Company) require permission for use.

Third-Party Tools, Links, and Shopify
We may provide third-party tools "as is" without warranties or liability. Links to third-party sites are at your risk—we are not responsible for their content, products, or practices. Our Services are powered by Shopify, but transactions are directly with us. You release Shopify from claims related to purchases. See Shopify's terms and privacy policy.

Privacy
Personal data is handled per our Privacy Policy [LINK] and Shopify's policy. We comply with applicable laws, including CCPA/CPRA for California residents (opt-out rights) and GDPR for EU users (if applicable). Data may be processed in the U.S. or other countries.

Feedback and User Content
Submitting feedback or content grants us a perpetual, royalty-free, worldwide license to use, modify, and distribute it. You warrant ownership, accuracy, and non-infringement. No compensation or confidentiality. We may monitor/remove objectionable content. Your content must not be unlawful, infringing, or harmful.

Errors and Inaccuracies
We may correct errors (e.g., pricing, descriptions) or cancel orders anytime, even post-submission. No obligation to honor inaccuracies.

Prohibited Uses
Use Services lawfully only. Prohibited: illegal activities; IP infringement; harassment; spam; viruses/malware; impersonation; resale; scraping; or interfering with Services/security. We may suspend/terminate access for violations.

Termination
We may terminate your access anytime without notice. You remain liable for obligations. Sections surviving: IP, Feedback, Disclaimers, Liability, Indemnification, Governing Law, etc.

Disclaimer of Warranties
Services and products are "as is" and "as available" without warranties, express or implied (e.g., merchantability, fitness, non-infringement). No guarantee of uninterrupted, error-free, or secure use. Some jurisdictions limit disclaimers—yours may apply.

Limitation of Liability
To the fullest extent permitted, we, our affiliates, Shopify, and partners are not liable for indirect, incidental, consequential, punitive, or special damages (e.g., lost profits, data) arising from Services use, even if advised. Liability limited to amounts paid in the prior 12 months. Some jurisdictions limit this—yours may apply.

Indemnification
You indemnify and hold us, Shopify, and our affiliates harmless from claims, losses, damages, and fees (including attorneys') arising from your breach of Terms, law violations, or Services use.

Miscellaneous

  • Severability: Invalid provisions are severed; remainder enforceable.
  • Waiver/Entire Agreement: No waiver unless written. These Terms supersede priors.
  • Assignment: We may assign without consent; you may not.
  • Governing Law: Colorado law governs, without conflicts. Disputes in Colorado courts.
  • Changes: We may update Terms; continued use accepts changes. Check periodically. Material changes notified per law.
  • Headings: For convenience only.
  • No Advice: No veterinary, legal, or other professional advice provided.

Contact
Questions? Email customerservice@boulderdogfoodcompany.com or mail: Boulder Dog Food Company, LLC, P.O. Box 4417, Boulder, CO 80306. Phone: 303.449.2540

Last Updated: August 8, 2025.