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Return and Refund Policy

Overview

At Boulder Dog Food Company, we want you to be delighted with your purchase. If something isn’t quite right, our flexible return and refund process is here to help. This policy applies to all products purchased through our online store at boulderdogfoodcompany.com.

Eligibility for Returns

  • Time Frame: You may return products within 45 days of the delivery date.

  • Condition: Items should be in their original packaging. Unopened items are fully eligible for returns. Opened items may be returned if you are unsatisfied with the product, provided at least 75% of the product remains unused.

  • Exclusions: Custom or personalized orders are non-returnable unless defective. Due to health regulations, perishable items (e.g., dog food or treats) cannot be returned if more than 25% of the product has been used.

Return Process

  1. Contact Us: Reach out to our customer service team at 303-449-2540, or email customercare@boulderdogfoodcompany.com to request a return authorization.

  2. Return Shipping: Ship the eligible item(s) to:
    Boulder Dog Food Company LLC
    3026 N. Valmont Road
    Boulder, CO 80301

    • We’ll cover return shipping costs if the return is due to a defect, damage, an error on our part (e.g., wrong item shipped), or dissatisfaction with an opened product. Otherwise, customers are responsible for return shipping costs.

    • We recommend using a trackable shipping method (e.g., USPS or FedEx) for your protection.

  3. Inspection: Once we receive your return, we’ll inspect the item(s) to confirm eligibility.

  4. Refund: If approved, a refund will be issued to the original payment method within 5 business days of receiving the return. The refund includes the purchase price of the item(s), excluding original shipping fees unless the return is due to our error.

Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We’ll provide a prepaid return shipping label and offer a full refund or replacement, based on your preference, upon receipt of the returned item.

Shipping Policy

  • Shipping Locations: We ship to the 48 contiguous United States only (excluding Alaska, Hawaii, and Puerto Rico). International shipping is not available.

  • Shipping Rates:

    • $7.99 flat rate shipping on orders under $99.

    • Free shipping on orders over $99.

  • Carriers: Orders are shipped via USPS or FedEx, using the best rate for standard delivery (3-5 business days) unless expedited shipping is selected and paid for.

  • Processing Time: Orders are typically processed and shipped within 1-2 business days of receipt.

Contact Us

Have questions about our return and refund policy? We’re here to help:

  • Phone: 303-449-2540 or toll-free 877-443-3803

  • Email: customercare@boulderdogfoodcompany.com

This policy is accessible to all visitors of our online store without requiring login, sign-up, or personal information and is available in English for customers in the United States.